Get in Touch With Us
Got a question about how sweepstakes coins work, spotted something on our list of sweepstakes casinos that needs a second look, or just want to tell us what would make this site more useful? This page covers how to reach our team and what happens once your message lands.
How to Reach Our Team
Email is the best way to contact us. We read every message that comes in and aim to reply within a couple of working days. Write to us at [email protected].
A quick summary of what your message is about helps us route it to the right person and get you a useful answer faster, rather than a generic one.
What You Can Get in Touch About
- Questions about how sweepstakes casinos work — if the difference between Gold Coins and Sweepstakes Coins, or how redemption thresholds work, is still unclear, ask us directly.
- Corrections or outdated information — welcome offers, eligible states, and terms at sweeps casinos change often. If you notice something on this site that no longer matches what an operator is showing, please flag it so we can check it.
- Feedback on our rankings or coverage — if you think we've missed something relevant when comparing redemption speeds or welcome bundles across sites, we're glad to hear it.
- Availability and eligibility questions — if you're unsure whether a particular platform serves your state, we can point you toward how to check, though we can't give a definitive legal answer on your behalf.
- Partnership or editorial enquiries — if you represent an operator or organisation and want to discuss working with us, introduce yourself and explain what you have in mind.
- Responsible play concerns — if you or someone you know is finding it hard to keep play in check, mention this in your message and we'll point you toward appropriate support resources.
What We Can't Do For You
We're an independent comparison site, not the operator of any sweepstakes casino. That means we can't process redemptions, verify your identity on an operator's platform, issue refunds, or resolve account disputes. Those requests need to go directly to the sweeps casino in question through its own support channels, since only the operator can access your account details and redemption status.
We also can't give you a definitive answer on whether a specific platform is permitted in your state. Sweepstakes casino availability is decided state by state, laws change, and operators set their own eligibility lists — so for anything state-specific, we'll point you toward how to check rather than tell you it's fine to sign up.
What Happens After You Send a Message
A real person reads and replies to every enquiry — we don't rely on automated responses as a substitute for an actual answer. Most messages get a reply within two working days, though it can take a little longer during busier periods.
If your question touches on something we cover in more depth elsewhere, such as playing casino-style games where regulated online casinos aren't available, we may point you to our guide to non-GamStop casino options alongside a direct answer.
Why Accuracy Matters to Us
Terms at sweeps coins casinos, from welcome bundles to redemption processing times, are set by each operator and can change without much notice. We check details before publishing, but reader reports are one of the ways we catch when something has moved on. If you've had an experience with a platform we cover — good or bad — that doesn't match what we've written, we want to know about it.
Thanks for taking the time to reach out. Whether it's a correction, a question, or just a thought on how we could cover this space better, your message goes to someone who will actually read it.